The new era of customer and AI-driven network investment

The new era of customer and AI-driven network investment A new model for network intelligence Industry collaboration drives innovation The path to business value through customer and AI-driven network investments Continuous improvement The adaptable enterprise: Why AI readiness is disruption readiness About the authors Rob McManus Nobuhiko Nagataki Sam Sun Wilson Toh Masaya Muraki Atul Deshpande More like this A 5-step playbook for unified automation and AI AI ambitions meet automation reality: The case for a unified automation platform Technically Speaking | Platform engineering for AI agents Technically Speaking | Driving healthcare discoveries with AI Keep exploring Browse by channel Automation Artificial intelligence Open hybrid cloud Security Edge computing Infrastructure Applications Virtualization Share Telecommunication service providers face the challenge of maximizing return on investment (ROI) on massive 5G investments. Efficient infrastructure deployment is particularly difficult in areas with real-time demand fluctuations, such as stadiums and tourist spots. One key challenge lies in comprehending usage patterns and connectivity performance from the end-user's perspective. A new paradigm is emerging: Customer and AI-driven network investments. This paradigm is being realized as a TM Forum catalyst project to build an AI-driven platform for network investments. Imagine every customer's device acting as a real-time sensor for a service provider’s network. This is the promise of decentralized physical infrastructure networks (DePIN), an approach that puts customer experience at the center of every network decision. Red Hat, along with other industry leaders, are collaborating on this TM Forum catalyst project to develop a solution that combines the power of crowdsourced data with advanced analytics and artificial intelligence (AI) to deliver actionable insights. TM Forum is a global industry association that helps its members digitally transform through collaboration, innovation, and the development of standards and best practices. They provide resources like the open digital architecture , open APIs, and catalyst innovation programs to help members reduce costs, accelerate time-to-market, and deliver new services. The platform is built on three core pillars: User insights: With user consent, a lightweight application on customer devices collects quality-of-experience (QoE) and radio metrics to create a high-resolution, low-cost view of network performance. Following the DePIN approach, users are rewarded with on-chain tokens to create a transparent and verifiable incentive system.