The State of Missouri Scales Automation, Unlocks Time for Innovation

The State of Missouri Scales Automation, Unlocks Time for Innovation More like this Blog post Blog post Original podcast Original podcast Keep exploring Browse by channel Automation Artificial intelligence Open hybrid cloud Security Edge computing Infrastructure Applications Virtualization Share The State of Missouri serves millions of people digitally every year, offering a range of services from motor vehicle registrations and various state licenses to health and social benefits and resident support. These citizen services require significant operational rigor, driven by an IT organization focused on delivering technology with speed, consistency, and efficiency. Before adopting Red Hat Ansible Automation Platform, the State of Missouri’s IT landscape was a mix of disparate IT automation products, leading to a sprawling and disconnected environment and a number of resulting pain points. For the engineering team, it meant dealing with a variety of tools, a lack of standardization, and an inability to easily share and collaborate on work across the organization. Across departments, critical tasks could take hours or even days to complete manually, increasing the risk of human error and delaying the delivery of services. Recognizing that this approach wasn't sustainable, the state adopted Ansible Automation Platform to centralize automation efforts with a dedicated team to support it. As the team began rolling out this platform, certain requirements had to be met. First, the team tackled a widespread concern of how to integrate a sensitive password and certificate management solutions into the new automation. Instead of creating a new process, they built a custom Ansible Content Collection that connects to their existing secrets repository that includes modules and roles to more securely call sensitive data. They approved and stored this new custom collection in their private automation hub instance – allowing them to organize and control recommended automation assets like this for use across the IT organization. With testing complete, they were ready to use it. This readily available custom Ansible Content Collection made a huge impact in their organization, providing other teams with a sense of comfort and overcoming their hesitancy to adopt automation.