From bottleneck to breakthrough: How Citizens Bank modernized integration with Red Hat OpenShift

From bottleneck to breakthrough: How Citizens Bank modernized integration with Red Hat OpenShift The adaptable enterprise: Why AI readiness is disruption readiness About the author Jaleh Reeves More like this Blog post Blog post Original podcast Original podcast Keep exploring Browse by channel Automation Artificial intelligence Open hybrid cloud Security Edge computing Infrastructure Applications Virtualization Share Tikhnadhi Kamlakshya , vice president and manager of software engineering at Citizens Bank, saw a clear challenge: his team had a critical disconnect between their modern Salesforce platform and their legacy loan processing system, Black Knight. This gap created a significant bottleneck, hindering the bank's ability to scale its mortgage operations and forcing loan officers to spend hours manually entering data. The main issue stemmed from communication difficulties between the 2 essential systems they relied on for their tasks. On one side, there was the modern, agile Salesforce platform, the bank's system for point of sale. On the other, the Black Knight system, a business-critical, legacy application that handled all loan processing and governance. The 2 systems couldn't talk to each other, and with millions of records to process, the bank was facing a scalability crisis. "We were under enormous pressure," Kamlakshya recalls. "We had successfully migrated to Salesforce, but the job wasn't finished. The fact that Salesforce couldn't talk to our legacy system was a curveball we hadn't anticipated. " The search for a solution The team at Citizens Bank explored several integration tools, but none could handle the scale and authentication requirements of the project. The team was running out of options, and the pressure was mounting. That's when Kamlakshya and his team explored Red Hat OpenShift.