Evolving our ServiceNow integration: Sunsetting the Notification Service for more capable alternatives

Evolving our ServiceNow integration: Sunsetting the Notification Service for more capable alternatives From simplicity to capability and flexibility New, more powerful integration options Option A: Script-based integration with Business Rules (pro-code option) Option B: Integration with Flow Designer (low-code option) Option C: Request-based automation with the Ansible spoke (request-driven option) Key deprecation dates What does this mean for you? Red Hat Ansible Automation Platform | Product Trial About the author Steve Fulmer More like this Blog post Blog post Original podcast Original podcast Keep exploring Browse by channel Automation Artificial intelligence Open hybrid cloud Security Edge computing Infrastructure Applications Virtualization Share At Red Hat, our goal is to provide enterprise-grade automation solutions that evolve with your needs. As part of this commitment, we are deprecating the Red Hat ServiceNow Notification Service application from the ServiceNow Store. This isn't a reduction in capability; it's an evolution. We're moving away from a simplified, one-size-fits-all application to more robust and modern integration patterns that offer the capabilities required by enterprise IT environments. The Red Hat ServiceNow Notification Service application was designed for simplicity, providing a straightforward way to send the entire ServiceNow record as a JavaScript Object Notation (JSON) payload to Event-Driven Ansible. In the past, the application was required to integrate ServiceNow with Event-Driven Ansible. While it served as an effective entry point for using ServiceNow with Event-Driven Ansible, our customers' automation needs have matured. Today, more control over data, more complex triggering logic, and more targeted, request-driven automation is required. To better serve the advanced requirements of our customers, we are standardizing on 3 different fully supported integration pathways for ServiceNow and Event-Driven Ansible. Customers should use 1 of 3 more capable and flexible integration methods. These options enable customized payloads, enrich event data, and build sophisticated workflows that organizations demand. All of these integration options are fully supported by ServiceNow, taking advantage of standard ServiceNow capabilities.