The flight plan for AI: How we’re building a culture of innovation at Turkish Technology

The flight plan for AI: How we’re building a culture of innovation at Turkish Technology Beyond the code: A cultural shift Delivering real value at scale Navigating the regulations, securing our future Get started with AI Inference About the author Serdar Gürbüz More like this Blog post Blog post Original podcast Original podcast Keep exploring Browse by channel Automation Artificial intelligence Open hybrid cloud Security Edge computing Infrastructure Applications Virtualization Share When you think of Turkish Airlines, you might picture the vast network of flights that connects more countries than any other airline in the world. You might think of the more than 80 million passengers we serve annually, or the incredible logistical complexity of operating such a massive enterprise across 130 countries and 353 destinations. At Turkish Technology, it's our job to build the digital engine that powers it all. Our mission is to not only manage Turkish Airline systems today, but to build the next-generation digital products that will define the future of aviation. And for us, that future is undeniably driven by AI. My team and I didn't approach AI as a collection of one-off pilot projects. Instead, we saw it as a strategic lever to accelerate our entire digital transformation. Our goal was to build a hardened, scalable, and replicable AI infrastructure that could be woven throughout the fabric of the organization. We embarked on this process nearly 3 years ago, and while we’ve made incredible progress, we know there's no end to this journey–the airplanes always need to keep flying to their next stop. It's an ongoing process and a continuous race to adapt as technology–especially generative AI (gen AI)–evolves at a rapid pace. One of our most important discoveries was that a technological transformation doesn't begin with a software platform. It begins with your people.