Sharks of DigitalOcean: Makeissah Robinson, Senior Director, Customer Support

Sharks of DigitalOcean: Makeissah Robinson, Senior Director, Customer Support How does your team contribute to DigitalOcean’s mission? What makes DigitalOcean stand out to you? What excites you most about DigitalOcean? Dive into the future with DigitalOcean About the author Try DigitalOcean for free Related Articles Sharks of DigitalOcean: Darian Wilkin, Senior Manager, Solutions Engineering Sharks of DigitalOcean: Laura Schaffer, VP, Growth Sharks of DigitalOcean: Ali Munir, Staff Technical Account Manager By Sujatha R Technical Writer Published: April 3, 2025 2 min read At DigitalOcean, customers are at the heart of what we do, and Makeissah Robinson, our Senior Director of Customer Support, embodies this commitment. She leads her team with a focus on customer success and continuous improvement. Let’s dive into Makeissah’s leadership journey—one that blends innovation, cultural inclusivity, and hands-on customer advocacy. I lead the global customer support and service team. We wake up and go to bed thinking about the customer. Whether you’re a student new to the cloud, a developer creating the next great application or a growing tech business looking to build on a platform that provides white-glove service, we’re here to make sure our customers and developers are successful on the DigitalOcean platform. We’re also here to listen to and echo their needs within the organization. I love the diversity in our working environment and the diversity in our employees. It’s really great to have different perspectives, and, as a global company, I get to learn a lot about other people’s cultures, which is also awesome. I also appreciate that our values promote creativity and innovation—thinking big and bold. There’s a strong focus on continuous learning and investing in yourself and your growth. I’m always learning something new, whether it’s meeting new people, learning new technology, or discovering how our customers are using our products and services.